Customer Testimonials
I purchased my vehicle in December and had a top notch experience at Bergen County Maserati! Charlie Gossner in Finance, Glen in Parts and Ted and Suzan in Service provided me an exceptional customer experience. Highly recommended!
I purchased my vehicle in December and had a top notch experience at Bergen County Maserati! Charlie Gossner in Finance, Glen in Parts and Ted and Suzan in Service provided me an exceptional customer experience. Highly recommended!
To whom it may concern,My husband and I were recently in to Maserati of Bergen County to buy an SUV. We would like to complement two outstanding employees, Damion Lawrence, our sales representative & Charles Gossner, our financial representative. Mr. Lawrence was extremely knowledgeable, very professional and went above and beyond by accommodating our needs. He followed up regularly via telephone calls to ensure that we were updated every step of the way, which we appreciated. Mr. Gossner listened to our needs from a financial perspective and worked competently & diligently to meet & exceed our expectations. We would like to also express our gratitude to Al, another salesman in the showroom, who took my husband out for the first test drive and was very personable. We were extremely satisfied with our salesman & overall buying experience. We are very happy with the decision we made of buying our SUV from an outstanding dealership with top-notch employees and service. Many thanks,Happy Customers!
This is probably the best luxury car dealership in the area when it comes to service and courtesy. The service is always done in a timely manner. Appointment is easy to get. Walk-ins are always welcome. You actually get to speak to the service manager unlike other dealerships in the area. They have a free pick-up and drop off service. I have had my car picked up at my house for service and dropped off at completion of service. At other dealerships, for tire replacement (the usual NJ pot hole damage etc), I always used to wait more than 2 hours but not here. Usually less than 1 hour. If you are getting a Maserati, try this dealership for sure.
I own a Maserati Quatroporte. Both batteries of my Remote control Fab died on me. At 7.45 pm. I went to this dealership on Route 17S Upper Saddle River. They were on the verge of closing when I reached but Randy at the Front Desk was very courteous and helpful. She went and talked to the Manager Robert Chakamian who came out and after hearing my plight took both the Fabs and changed the batteries. They didn't charge me a penny for their services. I was very impressed. Hats off to them. This is 5 star service. I got my Maserati from Route 10 Morristown Dealership and their service also has been always exceptional
First I am not in anyway tide to any dealership. I truly hate them in general (especially mass brands) but... i live in Queens, NY, and will only go to this location. Why? Yes at one point i had problems with some sales persons there and in Manhattan when i bought my car.But ...it s a new ownership,... no more bs, they don t try to add things to your bill or over charge you and take you for an imbecile.I now have good relationship with service especially. Suzan really takes care of people, and even helped me for roadside assistance after hours one time. She goes a step further everyone.She s one of the main reason I keep going back. José, the head mechanic will tell me in advance what needs to be done and helped me few times to avoid useless expenses. My car never had problems beside from wear and tear. They re what I wanted.. an homnest relationship, between the garage and customers. The day one of them is gone. I ll have to go somewhere else! So hope the dealership takes care of them. They work hard to keepus satisfy and coming back. This is not the typical dealership where they hustle to get you to buy a car (like manhattan volvo or ray catena...i ve tried them all and always went back to Bergen county.The only time i ll go to New Jersey. Hopefully this relationship will keep growing so I can get a Ferrari there next time!
Bought a used vehicle here. Damion Lawrence, sales rep, was a pleasure to work with. Bob Chakamian (General Manager) and Charlie Gossner (Finance Director) were also friendly and helpful. The price negotiation was challenging at times, they use some "traditional" tactics that I thought were somewhat inappropriate for a high-end dealership (hence 4 stars instead of 5), but we got through it and eventually agreed on a price. The car was in the showroom, requiring a lot of effort to get out, so they insisted that we agree on a price before taking the car out for a test drive, which I thought was odd. Certainly Damion did everything he could to put a deal together, and always treated me with respect. They fully cooperated with a pre-purchase inspection that I requested from another local dealer, and did everything that they promised, so I have no problem recommending this dealership and Damion, Bob and Charlie. Be sure to ask about fees before you agree to a price, some of their fees seemed excessive to me. But overall, I'm delighted with the car and everything went smoothly once we got past the price negotiation.
We love the Maserati it is a beautiful car, it makes me feel good !!! Thanks to Damion for the excellent customer service very personal and caring!!I totally recommend!!!
My eleven year old son is a car fanatic! So much so that we took a road trip from NH down to NJ to visit the super car dealerships on Route 17. Charlie, Jackie/Jose, and the staff at Maserati treated us so nicely - way better than the other dealerships that we visited on our trip. We were able to sit in the cars, take pictures, and even go on a test ride! That was SUPER special. My son was thrilled! Really kind - says a lot about the kind of people that they are there. If you are lucky enough to be in the market for one of these beautiful machines, this is the place to buy it! Thank you! May 2019 be your best year yet!
Leave Us A Review
